Appointments

Routine appointments

Routine appointments

If you need medical advice or want to book an appointment, please use our patient Triage Service: https://florey.accurx.com/p/H84057

Patients are seen by appointment only.

You can book appointments every day at set times. You can book by phone, in person, or online.

We have three types of appointments in the morning and afternoon:

• Book in advance – You can book these appointments well ahead of time for regular or planned visits.

• Book the day before – You can book these one day before if you need to see the doctor soon.

• Book on the day – These appointments are only available on the same day for urgent problems. We give priority to patients with urgent needs.

To book online, you can use the NHS App. Or you can contact us to sign up for Patient Access.

If you have chest pain or trouble breathing, we always recommend you go to A&E or call an ambulance.

In an emergency, always call 999.

Cancelling your appointment

If you cannot come to your appointment, please tell us as soon as possible. This way, we can give your spot to someone else.

Late Arrivals

Patients have a duty to attend pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery. The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.

In accordance with our practice policies the following applys:

• If a patient is late for their appointment, but is less than 15 minutes late – Will be seen but may have to wait.
• If a patient is more than 15 minutes late – will not be seen and will need to re-book.