Appointments

Patients are seen by appointment only.

Booked appointments are available daily at the designated times. These may be accessed by telephone, in person or through online booking services.

We have three categories of appointments both morning and afternoon:

• Book in advance – These appointments can be booked by patients well in advance both in the morning and afternoon, for routine or planned consultations.
• Book the day before – These appointments can be booked the day before the appointment day by patients needing to see the doctor fairly quickly. They cannot be booked any further in advance.
• Book on the day – These appointments are only released on the day to ensure that patients needing to see the Doctor urgently can be fitted in.

Late Arrivals

Please be aware that patients who are up to 15 minutes late for an appointment will be seen, but may have to wait. Patients over 15 minutes late will not be seen and will need to re-book their appointment.

Telephone Access

Please be aware that the doctor is unable to accept telephone calls from patients during consultation hours. If you wish to speak to a doctor or nurse, it is advisable to call after 11:30. It would be helpful to leave a message, if appropriate, to which an answer can be obtained for when you call back.

We reserve the right to record telephone calls.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Online Appointment

To book an appointment online please go to: www.patient-services.co.uk Registering yourself through this link will allow you to book appointments ONLY. If you require the full online service (which includes prescription ordering, messaging and Record Viewing) please ask for a registration form from reception.