Appointments

Patients are seen by appointment only.

Booked appointments are available daily at the designated times. These may be accessed by telephone, in person or through online booking services.

We have three categories of appointments both morning and afternoon:

• Book in advance – These appointments can be booked by patients well in advance both in the morning and afternoon, for routine or planned consultations.
• Book the day before – These appointments can be booked the day before the appointment day by patients needing to see the doctor fairly quickly. They cannot be booked any further in advance.
• Book on the day – These appointments are only released on the day to ensure that patients needing to see the Doctor urgently can be fitted in. Please note these will be prioritised for urgent problems.
• Extended Access – We offer late appointments (18:30-20:00) on Monday evenings. Which clinician offers these appointments will change weekly depending on availability.
• Telephone Appointments– We offer telephone appointments, depending on the clinician. Please note there will not be a specific time for these appointments, but we will provide a time frame of Morning or Afternoon.

Late Arrivals

Please be aware that patients who are up to 15 minutes late for an appointment will be seen, but may have to wait. Patients over 15 minutes late will not be seen and will need to re-book their appointment.

Telephone Access

Please be aware that the doctor is unable to accept telephone calls from patients during consultation hours. If you wish to speak to a doctor or nurse, it is advisable to call after 11:30 and to leave a message, if appropriate, to which an answer can be obtained for when you call back. Please be aware, for medical advise an appointment slot will need to be booked.

We reserve the right to record telephone calls for training and monitoring purposes.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Online Appointment

To book an appointment online you can also use the NHS App, or if you prefer please contact us to be signed up to Patient Access.

Patient Triage

We offer AskFirst patient triage system, which will offer appointment slots where appropriate, please see AskFirst – Sensely for more information.