Staines Road Surgery

323/325 Staines Road, Twickenham, Middlesex, TW2 5AU

Current time is 05:21 - Sorry, we're closed

NHS

Telephone: 020 8894 2722

Out of Hours: 111

Welcome to Staines Road Surgery

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Surgery Completely Renovated In 2017

In 2017 our brand new premises and are continuing to accept new patients every day. The surgery has doubled in size, with six new consulting rooms, all of which are fully equipped and meet CQC standards. We are in the process of taking on new staff so that we can build up our patient list. If you wish to register with the practice you can do so by going to the ‘New Patients’ tab at the top of the web-page or by dropping into the surgery and asking for a registration form from reception.

FLU UPDATE

We will be holding an walk-in flu clinic on Friday 25th September 11am-1pm. Please note this is only for patients over the age of 65 or 18-64 IN A CLINICAL RISK GROUP.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

 

Our New Computer System

On Thursday 10th September, we will be moving to a new clinical computer system. The reason for this change is that our current system is old and increasingly unsuitable for the needs of the patients and practice. There will be many benefits to this change, that will help us to improve the way we manage your care.

It is important that you read this, especially if you are on regular medication or use our online service.

In preparation for the changeover of computer systems, there will be some temporary changes to our services in the coming weeks, to allow for the new system installation and staff training:

No advanced booking of appointments will be available from Downday 3rd September: until our new system is ready on Monday 14th September.  

We will not have access to our new appointments diary until our new system is live. No other patients will be able to book ahead either, so there should be plenty of appointments available once we are up and running again.

Request prescriptions in advanceBefore 1st September

Our computer facilities will be significantly reduced for the week of 3rd September to 10th September so we ask you to kindly ensure that all requests for prescriptions are submitted to us before then.

All same day appointments from date 3rd September to date 11th September will be for Medical Emergencies only

The surgery will be open as usual and will offer same day appointments only. Due to the reduced facilities, we kindly ask you to avoid contacting the surgery during these few days, unless you have a medical emergency that you feel cannot wait. Rest assured if you do need to contact a doctor, we will be here to help.

Patient Online prescriptions requests and online appointments – 2nd September until 16th September:

The current online system will be closed down on 2nd September. Your current login and password will no longer work with our new system.  You will need to contact us to request a new ‘linkage key’ and password. New passwords can be requested from 16th September onwards. We think you will like the new Online Patient Access.

We will endeavour to be back to normal as soon as possible, and would like to thank you for your patience and understanding with these improvements which will benefit you as well as the practice.

Frequently Asked Questions:

Question: My Annual Review is due during the period in which you have indicated that appointment availability will be reduced, and only same day urgent appointments will be seen. What should I do?

Answer: We kindly ask you to attend for your review after the changeover period. Please contact the surgery after our ‘Go Live’ date on 14th September, to book your appointment.

Question: What if I run out of medication during the period you have indicated as ‘emergency requests only’?

Answer: Please try to avoid running out of your medication by contacting us to request your prescription early. If you do run out of medication, contact your usual pharmacist who may be able to assist you, or contact the surgery, and we will help.

Question: What effect will the changeover have on the surgery and staff?

Answer: Effective from 3rd September, we will have to shut down our existing clinical system to transfer all the data to the new one. During this period, we will be working manually without computer access for about a week. Once live with the new system, all staff will require training, which will mean some activities may take longer until everyone is confident using the new system.

Question: What if I feel I need to see a GP during the period you have said you can only see urgent same day appointments?

Answer: Please don’t worry. As mentioned, we are open as normal and anyone who needs treatment will be seen or telephoned as required. The receptionist will refer any calls to a GP who will then determine the best course of action for you.

Question: You have said that I’ll need a new and different password for online prescription requests, why can’t I keep my old one?

Answer: Our online prescription requests and appointments service will be made through the new EMIS clinical system. This being a new system, means you will need to contact the practice to register for a new password and linkage key to obtain a new login.

We hope that we have answered the most important questions you may have raised however, if you have further questions please don’t hesitate to contact us.

Thank you for your patience and understanding with this worthwhile project which will be of benefit to both the practice and all our patients.

 

 

Staines Road Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here https://app.doctorlink.com/stainesroad/register

For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at Staines Road Surgery, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker) or an alternative solution will be offered if there is no appointment available within this time.

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

The surgery is accessible to disabled patients and there are disabled facilities in the building. Space is also available for prams and pushchairs. There is currently unrestricted parking available on the roads neighbouring the surgery.

Languages

Various languages are spoken by staff members within the practice, these include:

  • French
  • Albanian
  • Croatian
  • Serbian
  • Bosnian

Dr Sarajlic can communicate easily in any Eastern European language.

Get Involved

If you would like to provide regular feedback and suggestions to the Practice and are interested in becoming a part of our Virtual Patient Participation Group, please see the Get Involved page for further information.

Opening Times

  • Monday
    08:30 until 13:00
    15:00 until 18:30
  • Tuesday
    08:30 until 13:00
    15:00 until 18:30
  • Wednesday
    08:30 until 13:00
    15:00 until 18:30
  • Thursday
    08:30 until 13:00
    15:00 until 20:00
  • Friday
    08:30 until 13:00
    15:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED