323/325 Staines Road, Twickenham, Middlesex, TW2 5AU
Telephone: 020 8894 2722
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With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please complete our patient survey to help us improve our services: https://www.surveymonkey.co.uk/r/NTDBL3D
NHS Digital has issued a Data Provision Notice for Planning and Research. This means we are required to share your information with them unless you tell us not to. To opt out https://nhs-prod.global.ssl.fastly.net/binaries/content/assets/website-assets/data-and-information/data-collections/general-practice-data-for-planning-and-research/type-1-opt-out-form.docx complete the form and send/drop in to the surgery.
Results and Prescription Update September 2021
If you are calling the surgery for results, please call after 3pm.
As of this month we will no longer be taking prescription requests over the phone, please send a written request or email us at firstname.lastname@example.org. You can also sign up to our online services to order prescriptions.
In 2017 our brand new premises and are continuing to accept new patients every day. The surgery has doubled in size, with six new consulting rooms, all of which are fully equipped and meet CQC standards. We are in the process of taking on new staff so that we can build up our patient list. If you wish to register with the practice you can do so by going to the ‘New Patients’ tab at the top of the web-page or by dropping into the surgery and asking for a registration form from reception.
We are now Vaccinating all those who are eligible for Flu vaccinations, including 50-64 year olds. Please call the surgery to book.
Please be aware we are currently operating a Telephone Appointment system. If you are being booked in for a slot, please double check we have your correct phone number and ensure you available to answer when the Dr calls. Thank You.
Key information for patients about the coronavirus vaccine
Government guidance is that Covid vaccination boosters should be given using Pfizer vaccine even if the first vaccines given were Astra Zeneca.
This is considered to be completely safe and effective.
The only exception is where someone had an allergy to the Pfizer vaccine.
In this situation you should discuss this with your GP.
For more information, see:
[http://JCVI%20statement%20regarding%20a%20COVID-19%20booster%20vaccine%20programme%20for%20winter%202021%20to%202022%20-%20GOV.UK%20(www.gov.uk)]JCVI statement regarding a COVID-19 booster vaccine programme for winter 2021 to 2022 – GOV.UK (www.gov.uk)
Check here to confirm you are eligible for a booster:
Coronavirus (COVID-19) booster vaccine – NHS (www.nhs.uk)
Staines Road Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here https://app.doctorlink.com/stainesroad/register
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at Staines Road Surgery, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker) or an alternative solution will be offered if there is no appointment available within this time.
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The surgery is accessible to disabled patients and there are disabled facilities in the building. Space is also available for prams and pushchairs. There is currently unrestricted parking available on the roads neighbouring the surgery.
Various languages are spoken by staff members within the practice, these include:
Dr Sarajlic can communicate easily in any Eastern European language.
If you would like to provide regular feedback and suggestions to the Practice and are interested in becoming a part of our Virtual Patient Participation Group, please see the Get Involved page for further information.