Prescriptions

Ordering repeat prescriptions

We do not take prescription requests over the phone.

You can order prescriptions by signing up to our online services or the NHS App.

You can also send in a written request or email us at swlicb.stainesroadsurgery@nhs.net.

Prescription requests must be made in writing, verbal requests will not be accepted. This is to prevent miscommunication and ensure there are no problems with your prescription. When requesting a prescription please clearly write, your name, date of birth, phone number (in case we need to contact you), the items which you wish to request and where you wish to collect them from (pharmacy or surgery).

We encourage all patients to keep their repeat prescription counterfoils which may be left at the surgery, sent by post or faxed.

We also now offer online services to request repeat prescriptions and electronic prescription services which the patients can sign up for through their local pharmacy. Please ask at reception if you wish to sign up for online services. We can also take requests via the surgery email address, this can be given by asking at Reception.

To avoid errors, we do not accept prescription requests over the telephone.