These are some recommendations for booking and attending appointments.
Before booking your appointment:
- Write down your two or three most important questions.
- List or bring all your medicines and pills.
- Write down details of your symptoms, including when they started and what, if anything, makes them feel better or worse.
- Ask the receptionist for an interpreter beforehand if you need one.
During your appointment:
- Don’t be afraid to ask if you don’t understand.
- If you don’t understand anything ask for it to be written down and explained.
- Write things down, or ask a friend or family member to attend and support.
Before you leave your appointment:
- Check that you’ve covered everything.
- Check that you understand all the advice you have been given.
- Check that you know what needs to happen next.
- Ask who you can contact if you need further advice.
- Ask about support groups and where to go for reliable information.
- Ask for any copies of letters written about you that you may need copies of for your own records.
After your appointment:
- Keep a note of what you have discussed and what happens next.
- Book any recommended tests and make a note of the dates.
- Ask who to contact if you are not sent appointment details following a referral.
- Follow up any test results; these should be available approximately one week after the test.